Privacy Policy

Effective date: August 25, 2026

1. Information we collect

We collect information you provide directly to us, such as your name, email address, phone number, practice name, and any details you include when you contact us through our website forms, phone, or email.

2. How we use your information

We use the information we collect to respond to your inquiries, provide medical billing and revenue cycle services, improve our website and services, and communicate with you about updates, appointments, or account matters.

3. SMS messaging disclosures

By providing your mobile phone number and consenting to receive SMS messages from Crystal Care, you agree to the following:

• Consent: You are consenting to receive messages from Crystal Care related to your inquiry, account, appointments, billing updates, and service notifications.
• No third-party marketing sharing: Your personal information, including your mobile phone number, will not be shared with third parties for their marketing purposes.
• Message frequency: Message frequency varies based on your interaction with us and the services you use. You may receive recurring messages as needed to support your account or service requests.
• Opt-out: You may reply STOP at any time to opt out of future messaging. After you send STOP, we will send a final confirmation message and you will no longer receive SMS communications from us unless you opt back in.
• Help: You may reply HELP for more information. You can also contact us at (844) 515-2675 or info@crystalebilling.com.
• Message and data rates: Message and data rates may apply depending on your mobile carrier and plan. Crystal Care is not responsible for charges imposed by your carrier.

SMS / Text Messaging Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Purpose: Mobile phone numbers collected for SMS/text messaging are used only for the purposes disclosed to you when you provide them.
• Separation of consent records: SMS opt-in information and consent records are kept separate from other personal information where applicable.
• No sale or sharing: SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
• No unrelated marketing: Mobile information will not be used for unrelated marketing purposes without appropriate consent.
• Opt-out: You can opt out of SMS communications at any time by replying STOP.
• Help: You can request help by replying HELP.
• Rates: Message and data rates may apply.
• Frequency: Message frequency may vary.

4. Information sharing

We do not sell or rent your personal information. We may share information with trusted service providers who assist us in operating our business, provided they agree to keep your information confidential and secure.

5. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your choices

You may update or delete your contact information by emailing us. You may opt out of promotional emails by following the unsubscribe link, and you may opt out of SMS messages by replying STOP.

7. Changes to this policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised effective date.

8. Contact us

If you have questions about this privacy policy or our data practices, contact us at info@crystalebilling.com or (844) 515-2675.